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	Travel and Tourism

Over the past decade, the travel and tourism industry has witnessed an increase in competition, demand for high quality service and an interest by the governments to attract tourists. All this movement in the industry has been responsible for a need for information exchange between different entities that contribute to this industry including cruise lines, travel agents, tour operators, local destination guides, hospitality industry as well as local transportation. This requirement has in turn resulted in major applications being developed to provide the consumer with a one stop trip planner by gathering data from varied sources. What was once a booking engine using legacy applications has now been transformed into a complete tour guide.

Service Areas

DCR has experience in architecting different offerings for the travel industry:
        ť Enterprisewide application. development
        ť Interfaces to different data sources.
        ť Business to business applications.
        ť Online booking and reservations.

DCR Case Study

Summary: The client is a major cruise line that offers cruises to various destinations for different segments of consumers. They want to differentiate themselves in the B2B market by offering an effective marketing tool to their travel agents and tour operators.

Business Objectives:

ť	Provide an online brochure and flyer builder to their travel agents and tour operators to enable them to market their services better.
ť	Offer a platform for the travel agents to customize cruises according to the customers' needs.
ť	Receive information about upcoming cruises, ships and their amenities on a timely basis to be able to offer better customer service.

Solution:

ť	DCR designed and developed an online web based application that provides the travel agents a tool to build brochures and flyers so that they can be customized for the consumers.
ť	The technical architecture team designed the web site to be compatible on different browsers and provided a three tier architecture to increase scalability and reliability.
ť	The solution was designed so that it could be deployed on a server farm.
ť	The administrative tool was designed to update the information about the upcoming cruises and new ships to make the information available to the agents on a timely basis.

Benefits: DCR provided its client with a solution, which is currently being used globally, to accommodate the needs of its travel agents and tour operators .

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