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	Telecom

The world of telecommunications has brought in the convergence of voice, video, data, art, music, news and the wireless by using the power of the Internet. At the same time, the complexity of IT in a telecom organization has increased dramatically. Many operators and service providers are struggling with up to hundreds or thousands of legacy systems at the same time as new systems must be introduced at a high pace. A structured manner is necessary to survive and avoid the "spaghetti" of systems and system interfaces.

Service Areas

DCR offers world class solutions for different aspects of the telecom industry:
        ť Manage IT architecture and infrastructure.
        ť Effective Billing Solutions.
        ť Traffic Monitoring and Reporting.
        ť VoIP services.
        ť Customer Relationship Management.

DCR Case Study

Summary: The client is a Fortune 500 company in the telecommunications industry which is a manufacturer of switches and sells Centrex Groups to its small to mid-size customers. They want to differentiate themselves in the mid-size market segment by offering value added features to their Centrex customers.

Business Objectives:

ť	Create a desktop that is available to the Centrex customers where they can control and operate their Centrex group.
ť	Offer an automated billing system that the customers can use to further bill their customers for the calls made through the switch. (Note that the customers are usually large hotels, resorts etc.)
ť	Offer a traffic monitoring system that the customers can use to monitor call usage and performance.

Solution:

ť	DCR designed and developed a real time client server solution that connects the users to the switch and provides features like traffic monitoring, call record tracking and billing.
ť	The technical architecture team designed a distributed fault tolerant system which allows controlled access of the switch data in real time and enables the users to access the data from the local database if data is available locally.
ť	The billing system was designed to decipher the Bellcore format for the Call Detail Records and gave the customer the flexibility to adjust prices to maximize revenue.

Benefits: DCR provided its client with a scalable solution to accommodate the needs of small to mid size clients with the possibility of future enhancements to large customers.

Solution Delivery: DCR provides complete end-to-end E-Business solutions to clients by building the various e-business applications and the components required therein.

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